Jingzhou, Ju Haiqing’s life was still as decadent as ever. Aside from writing, he would either be keyboard-fighting with people online, or playing games.
Of course, as a single man of a certain age and with a decent income, Ju Haiqing spent plenty of money on many games, especially on mobile games.
Many online gamers looked down on mobile games, but various types of mobile games prevailed in the market because, simply put, they were moneymakers.
However, today, Ju Haiqing didn’t write a word as he was seriously upset.
Last night, a mobile game he had been playing recently announced suddenly that, due to various reasons, it would shut down its servers in March.
It was truly abrupt, knowing that just last month the game was still holding money-spending events and opening new servers, only for it to announce a few days into this month that it would be shutting down.
What was critical was that Ju Haiqing remembered that last month, there were already rumors within the game saying it was about to shut down.
At the time, many stood out to debunk those rumors, claiming the game was operating fine and couldn’t possibly shut down...
Then suddenly last night, they announced the shutdown and even said something like, "We share your passion for ’Voyage,’ and we deeply apologize for the inconvenience this operation has caused players."
They indeed expressed deep apologies, with sweet-sounding words, but the proposed compensation was less palatable.
The game’s official solution was to transfer a certain proportion of the historical recharge amount to another similar mobile game they operated.
As for how to transfer and how much to transfer, players needed to actively communicate with customer service and then register.
"Once you participate in the compensation activity, it will be deemed as an acceptance of the compensation plan. If you do not participate in the compensation activity within the aforementioned period, it will be regarded as automatically waiving the right to compensation..."
Honestly, reading that statement truly made Ju Haiqing feel like vomiting. As a game otaku, he had experienced several game shut downs.
Every time it was the same: the officials would give you a compensation plan, basically sending you to another one of their games and offering some compensation there.
And then they’d tell you if you didn’t participate in this activity, it was equivalent to giving up your right to compensation...
What did that mean, I’ve said my piece, so who agrees, who disagrees?
Opponents just get an ashtray smashed on their head?
In the past, old Ju belonged to the oblivious group, thinking that not participating really left no options, but since hanging out with Tang Fangjing, he realized one thing: it’s not as if saying I automatically give up means my rights just vanish.
Meanwhile, the comments section of the game’s official announcement was stormed by players.
"Little Fangfang": What’s this supposed to mean, you were just opening new servers last month, and now you announce the complete shutdown, how about those of us who have made deposits? Don’t make us play those crap games!
"Oh dear lover don’t worry": Yeah, isn’t this too overbearing? Not to mention, what about the money I charged after new servers opened?
"Rem is my wife": You must give an explanation!
However, these comments quickly vanished, as the game’s officials activated select comments. After all, as everyone knows, if you can’t see any complaints in the comments section, then there won’t be any problems.
Even though the game’s officials had indeed been stormed, it was after all just a mobile game. Many people would just vent a few words in anger at the moment, and after cursing, they would go on with whatever they needed to do.
Moreover, compared to other hot topics, the shutdown of a mobile game was too trivial. Stay updated via freewebnovel
After ranting in the comments section for a while to no avail, Ju Haiqing decided to contact the game customer service to inquire about the situation, particularly whether he could get a refund for the money he had recharged just a few days ago.
Of course, old Ju wasn’t planning on doing anything drastic at the moment, after all, he had only charged a little over a thousand yuan in total; his main issue was just feeling extremely annoyed!
The money charged into the "Voyage" mobile game was exchanged for diamonds, and he still had about three hundred yuan worth of diamonds left unused.
He quickly sent a message to the game’s customer service.
At the same time, in an outsourcing company in The Capital, customer service agent Cen Lujia was busy replying to messages.
Ever since the game operators had announced the shutdown, Cen Lujia’s workload had spiked with some players agreeing to the compensation and wanting to register.
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Others disagreed, voicing various complaints to customer service, but what could an outsourced customer service do, it was a decision made by the game officials.
And then there were those who just came to hurl abuse, having had their criticisms deleted in the comments section, leaving them no choice but to vent at customer service.
However, Cen Lujia was in a good state of mind; after all, customer service is paid for this, and many a game’s outsourced customer service exists as a channel for user venting.
Whether the issue can be resolved is uncertain, but the attitude will definitely be very good.
Just then, Cen Lujia saw a new message from a user named "Feifei my wife," inquiring whether the previous charges could be refunded.
Feifei was an NPC in the mobile game, and just by the username, one could tell it was from an old school second-dimension fan.
Cen Lujia replied promptly: "We are very sorry, but our compensation plan does not cover cash refunds. Compensation can only be done through the method mentioned in the email."
The principle from the game officials was simple: for anyone willing to transfer to another game, the quantity of in-game currency to be compensated could be negotiated. In-game currency referred to what was called "diamonds" in the other mobile game.