Chapter 250: This Is The Feeling Of Being Carried By A Manager
Translator: Nyoi-Bo Studio Editor: Nyoi-Bo Studio
AFF Asia President Lin Wanli wrote a letter of apology to the consumers:
Hello, distinguished AFF owners!
I’m sorry to disturb your lives because of AFF’s service problems. First of all, I wish you and your family peace and health.
Secondly, please sincerely accept our apology for our poor service. In the past few years, due to various reasons, we have not been able to deliver the European service standards in time. It is our responsibility. We came too late and came too hard. We have recorded all the complaints of all car owners in detail and awarded points. All your discomfort should be paid for by AFF.
We were wrong, but it was the people who were wrong.
In the past three years, AFF reported almost zero fatalities in safety incidents worldwide. AFF respected the lives and values of everyone and treated every noble AFF driver equally. The ones who ignore equality and abuse their power for personal gain are humans. And please, believe me, it’s a very small number of people who abused their power.
We were wrong, and we were wrong to go with the flow.
Because of the Asian service standards, it seemed to be a kind of discrimination, pushing away every family member who appreciated AFF. Even though we had the initial desire for convenience, efficiency, cost savings, and so on, eventually, we were greedy for simplicity and convenience. In the end, we ended up with no reputation.
This is our fault.
It’s not the car’s fault.
And it is definitely not the car owner’s.
I hope that all the families of AFF who have been hurt can trust AFF again. This time, we will no longer go against our family members’ wishes and stand on the opposite side. We will repay your kindness and generosity with the service you really need.
Along with the apology letter, there was also the complaint information of all car owners in recent years. It was all in the attachment form, and Lin Wanli had given all the replies. There was an apology and a solution.
Not only that, AFF also made public the rights of car owners that could be exercised with complaint points. The content was very detailed, and it was economical. It was indeed sincere.
In the era of public opinion, no one wanted their past to be exposed and made public. Even small figures had their privacy, let alone a big car company like AFF Asia.
However. Lin Wanli apologized just like that. Moreover. she was humble and
sincere between the lines, making it hard for people to slap a smiling person.
In fact, everyone understood that she was trying to eliminate the hidden dangers left behind by the previous management. However, after seeing such an apology letter, no matter how angry you were, it seemed to be quickly and gently extinguished. You could no longer be angry.
Even if there were still people who wanted to cause trouble, they would be stopped by the people around them. They would say, “They have already apologized to this extent. They have already admitted their mistake and come up with a compensation method. If you add fuel to the fire, it will be purely unreasonable.”
It was really rare to find such a calm person in such an impetuous world, as well as such gentle words.
At this point, everyone had no doubt about Lin Wanli’s identity as a senior negotiation expert because she understood what consumers needed.
Once the apology letter was released, she successfully pulled back the wind that had turned against her. Those who were still passionately knocking on the complaint letter could no longer continue.
In fact, not only were the spectators shocked, but even AFF’s internal staff were shocked. This was because Lin Wanli had personally handled such a huge amount of complaints. It was no wonder that during her first week at work, she was basically buried in complaint letters. It turned out that she was dealing with these troublesome things.
She looked as if she had not done anything, but she also seemed to have calculated every step of the outside world’s reaction. AFF’s customer service department had never received so much encouragement from their customers. They were overwhelmed and almost wanted to kowtow to Lin Wanli to thank her. In the past, 80% of their calls were scolding from the customers.
So this was what it felt like to be carried by a manager.
When they were still in a daze, why did this happen all of a sudden? Why did it suddenly become like that? At this point, all the AFF employees were filled with respect for Lin Wanli.
This was also a slap to Huo Yu’an’s face. When the apology letter was sent out, she criticized Lin Wanli for not knowing how to make emergency plans and deductions.
However, she didn’t Imow that deduction was Lin Wanli’s forte. At least, she had been repeating this for the past two years.
“What other tricks do you have? Tell me all at once.”
However, Lin Wanli just yawned and turned off her computer. She looked at Huo Yu’an and said, “Today’s mission is completed. I just want to get off work early.”
Of course, Lin Wanli still had a backup plan. Since she had admitted that it was a human’s fault, she had to find the black sheep. At this moment, she already had a list in her hands, but she still had to go through the next round of screening. After all, some people could be saved, while others were hopeless! “Aren’t you being too casual as the President?”
Lin Wanli shrugged and got up from her office chair to pick up her limited edition bag. She walked away so gracefully that Huo Yu’an gritted her teeth behind her.
Huo Yu’an suddenly understood that Lin Wanli was not an ordinary person. No one could stop her from doing whatever she wanted…
Huo Yu’an didn’t want to admit that Lin Wanli was slowly getting to her. She even wanted to pinch the back of her hand to remind herself to calm down and not be bewitched by Lin Wanli.
However, who could withstand this kind of ability and style of doing things?
It was human nature to admire the strong. Although Huo Yu’an didn’t want to admit it, Lin Wanli’s ability seemed to be a perfect match for Huo Jiuxiao.
Lin Wanli got off work early. Then, she sent a message to Master Xiao who was still in Diheng. “I want to bring Youran to the beach for a walk. Master Xiao, do you mind?”
“Yeah, the three of us haven’t gone out to play together yet.”
Lin Wanli didn’t want to leave any regrets while he was still in front of her.
Huo Jiuxiao thought about it for a few minutes. It was too eye-catching for a family of three to go out. It would be easy for Huo Qingxiao’s men to find out. Once they found out, he would immediately return to the Huo family and say goodbye to his little sweet wife.
Therefore, he replied to Lin Wanli with: “Maybe in the future.”
After Lin Wanli saw the reply, her smile froze on her face. However, she knew what Huo Jiuxiao was worried about, so she couldn’t blame him. Besides, if Youran and her father spent too much time together and became dependent on each other, Huo Jiuxiao’s departure would hurt her even more.
Lin Wanli returned to Yujing Peak in disappointment.
However, when she entered the garden, she saw Huo Jiuxiao half-bent over and leisurely strolling in the garden. Under the sunlight, the father and daughter’s figures looked warm and beautiful. It was clearly the end of summer, but it felt like the warm sun of winter.
He always knew what she was thinking.
On the other hand, the shareholders of the Lin Group were all calling Old Madam Lin, urging her to quickly give up her power and let the Ye family’s mother and daughter handle the crisis public relations…
They looked at Lin Wanli next door and then at the Lin Group.. They were simply too useless!
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