Chapter 247: Aren ‘t You Satisfied With This Standard?
Translator: Nyoi-Bo Studio Editor: Nyoi-Bo Studio
When Lin Wanli arrived at the 4S shop, the car owner was drinking coffee impatiently in the waiting area. He requested to use the previous service standards because he was in a hurry to leave and did not have much time to wait.
No matter how the staff explained, he didn’t even have the patience to listen.
Lin Wanli stood at a distance and carefully observed him for about two minutes. Then, she whispered a few words to the manager before walking over.
When the salesperson saw Lin Wanli, it was as if he had seen his savior. He wanted to run over and hug Lin Wanli’s thigh and cry. Because the new standards had already been implemented, the old standards had been abolished. However, the car owners were not willing to let him go. It was really difficult for him.
At the same time, the other party also saw Lin Wanli. He crossed his legs on the sofa and looked at Lin Wanli. His tone was unfriendly as he said, “I was wondering why AFF suddenly changed the standards. It turns out that there’s a little girl in charge. Is it so easy to be the person in charge nowadays? If you don’t understand the real needs of the car owner, what’s the use of putting on some fancy pretense all day long?”
“Then what is your real need?” Lin Wanli did not get angry because of the other party’s offensive words. She calmly sat down opposite him and asked in a friendly tone.
“In the past, it took at most four days to repair it. Now it takes more than half a month. How can I use the car? Besides, who can guarantee that the parts you ship back from abroad are all from the original factory?”
“Didn’t you explain it clearly to the customer?” Lin Wanli tilted her head and asked the salesperson.
“The customer didn’t give me a chance to say anything.” The salesperson explained helplessly.
As soon as this person arrived, he scolded him, and the staff did not even have the chance to speak.
“What is there to say? Your service is really ridiculous. I want to return to the previous service standards. I don’t need to enjoy the fake things you have overseas.”
However, at this moment, the store manager came over with a contract and a car key. He rushed over to them.
Lin Wanli placed the two items on the table and said, “For vehicles that need to be repaired for a long time, we will provide the owner with a car of the same model as a means of transportation. The owner only needs to sign an informed consent form and can drive away. The usage of the car will not be delayed for even a day.”
“In addition, when your car is properly repaired, our staff will personally send the car to your door to save you all the trouble. The next time it breaks down, call our repair number and we’ll send someone to pick it up. It means that if your car has any damage, we can guarantee that you can get the best service without even leaving the house. Are you not satisfied with this standard?”
“As for your contract and keys, we have them ready. You can take a minute to look through them.”
The other party was rendered speechless by Lin Wanli’s accuracy and efficiency, so he rubbed his ears to hide his embarrassment. At the same time, he had already put away his arrogance and picked up the informed consent form in embarrassment. In fact, the content of the consent form was nothing more than that the owner had to be responsible for any damage during the
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“As for the quality of the parts, every part from the original factory has a serial number that can be checked. This is recorded on the headquarters’ official website, so you don’t have to worry at all.”
“Therefore, our good service is not for putting on airs, but to save time for the car owners. In addition, we have a dedicated customer service department to explain the privileges of the new service to car owners. If you have time, you can follow us online.”
“Will it take up a lot of time?” The car owner was moved by the word ‘privilege’.
“There’s a notice of the privileges on the official website. You can ask questions according to your needs and get the answers you want. It will take about one and a half minutes. If you want to know everything, the total time is about ten minutes.” Lin Wanli explained patiently.
At this point, the other party was truly convinced.
After all, who could refuse such quality of service?
“Alright, I’ll give it a try then. But if the service quality doesn’t meet the standards you mentioned just now, I’ll have to make a complaint.”
“I can say it again. You can record it.”
Faced with Lin Wanli’s generosity, the other party felt embarrassed again. It seemed like he had a bad impression of young girls.
“I have always hoped that the domestic and European standards can be synchronized. I hope that everyone can understand that as customers, they can ask for better service. AFF wants to do it, and I hope everyone can give us this opportunity.”
The other party nodded repeatedly and said, “We were too narrow-minded.” “Don’t say that. I hope you’re satisfied today.”
The boss had personally come over to explain, so how could he not be satisfied? Most importantly, Lin Wanli’s gentle explanation made the car owners feel the difference in service standards and opened up their inherent impression of the car company’s service.
“Also, our IFS shop has a pastry chef who has already packed one serving for you. You can take it with you later.”
“How did you know that I like desserts?” The other party’s eyes widened. “It’s just a coincidence. You can taste it and give your opinions next time.” The man let go of his nervousness and looked at Lin Wanli in a new light.
In the end, the car owner drove away from the 4S shop with the pastries in his hand. When he left, he couldn’t help but praise Lin Wanli.
In fact, Lin Wanli already had her own standards for identifying people and objects. However, at this time, she must not show off her cleverness in front of the customers, because the effect would be counterproductive.
At this time, the store manager and the other staff were also impressed by Lin Wanli’s politeness and thoughtfulness. She did not treat the car owner arrogantly just because of her identity. Instead, she tried her best to satisfy the customer’s needs. She seemed to really understand the customer’s real needs.
“President Lin, although the European standard has been released, the publicity effect isn’t too good. I feel that there’s a lot of resistance. Should we hire some car commentators or internet celebrities to advertise?” The manager suggested.
“I don’t want to.” Lin Wanli immediately rejected the idea and explained, “Reputation is built by truly good service. If a third party gets involved, it will destroy the reputation. By then, it will be useless no matter how much we do. Besides, believe me, very soon, the fans will support and promote it by themselves. ”
For example, the person just now.
If it was as she had expected, the car owner should be an internet celebrity.
However, in this Internet era with things going viral, people might not take the initiative to speak up for them because advertisements have a price to it.
However, there were some things that could not be rushed. They had to be pragmatic, down-to-earth, and realistic.
Huo Yu’an had been observing Lin Wanli the entire time. It was rare to meet a woman who was emotionally stable and had outstanding abilities. Lin Wanli’s way of doing things was really unlike a girl in her early twenties. She was really too experienced, which made people suspect that she was shrewd..
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