Chapter 238: The Family’s Heartache
Translator: Nyoi-Bo Studio Editor: Nyoi-Bo Studio
“What if your company changes its attitude tomorrow after I go back?”
“Then let’s settle it now. I’ve already asked the relevant departments to stand by. I just think that you can go back and make up your demands. You can also bring a lawyer over to negotiate.” Lin Wanli replied with a smile.
“You’re stalling for time, right? Everyone says that you’re full of tricks. Moreover, businessmen will never stand on the side of consumers. Therefore, I don’t believe you. We’ll settle it on the spot.” The man said warily, “I won’t enter your office either. I want AFF to give me an explanation in front of everyone.”
“I, Lin Wanli, am indeed full of tricks, but I have always been one with my words. Since Mr. Gong insists, then fine. First of all, I want to confirm some facts with Mr. Gong. The car was bought at our 4S shop at the beginning of the year, right?”
“Yes, I’ve only driven it for half a year and there’s already a problem. How can you say that there is no problem with your car.”
Lin Wanli smiled and stretched out her hand towards Yan Qiu.
Yan Qiu handed over the first document. “According to this vehicle inspection report, there is indeed a problem with the vehicle. However, according to the frequency and degree of wear and tear of your seat adjustment, some parts of the vehicle have been violently damaged. May I ask if you frequently lent out the vehicle?”
The young man was stunned for a moment. He wanted to deny it, but he remembered that his brother-in-law often borrowed it to drink with his friends in the middle of the night.
“Don’t misunderstand. We’re not trying to shirk responsibility. We’re just communicating objective facts with you.”
The young man did not speak.
However, more and more people gathered around them. Their phones and cameras surrounded them tightly.
“The second question is about the parts being replaced. According to the description of the maintenance engineer in the 4S shop, he once called you personally to ask about the replacement of parts. Because the original parts needed to be shipped from the factory overseas, the waiting time was relatively long. So, he asked if you wanted to replace the parts with domestically produced parts. At that time, you chose domestically produced parts. Is that true?”
Lin Wanli continued to ask the other party.
The young man thought about it for a moment. It seemed to be the case. Because he had taken medicine at work, his mind was very muddled, so he replied.
“The third question is about the quality inspection report that you presented. I have already entrusted an authoritative organization to conduct a qualification assessment on the quality inspection report. The answer I have received so far is that the quality inspection report is not authoritative… Therefore, in order to ensure the quality of your car, I’ve already entrusted the most reputable and authoritative quality inspection agency in the country to conduct a comprehensive inspection of the car. As long as you agree, it can be carried out as soon as tomorrow morning.”
Lin Wanli’s attacks seemed to have turned the young man’s actions into a joke.
Because she had reason and evidence, she made the other party speechless.
The young man was a little embarrassed. For a moment, he did not know how to face the scene in front of him.
“You said that businessmen will never stand on the side of consumers. I’m sorry AFF has caused you to have such negative thoughts. This matter should have been served and resolved as soon as possible, but the company’s internal problems caused the problem to be delayed. I’m really sorry. I believe that not only you but also thousands of AFF car owners have been disgusted by AFF’s after-sales service. Of course, I specifically refer to the Asian market.”
“If you are willing, AFF will start using Europe service standards and take responsibility for your car again. It may take up your time, but I think you should enjoy AFF’s gold-medal service and keep pace with Europe.”
“We will also put away our arrogance and bring everyone a different VIP experience. ”
The other party was moved by Lin Wanli’s sincere attitude.
She really had a glib tongue, making it impossible for people to refute or reject her.
“AFF will announce the details of the reorganization tomorrow. We will specifically disclose some of the conditions that are closely related to consumers. We are willing to admit our mistakes, willing to change, and willing to stand with consumers again. We hope that consumers can give us another chance. Don’t miss out on such a high-quality and safe car because of lacking service.”
They all said that Lin Wanli was full of tricks.
Indeed.
On such an occasion, there were so many cameras, all filming her passionate speech. However, she still said it so emotionally and convincingly. It was extremely attractive.
That was because they admitted their mistakes and that the service was not good, but they promised that they would change in front of everyone.
The haters of AFF, who were originally prepared to focus their attacks on AFF, suddenly stopped after hearing Lin Wanli’s words. As for those who were fishing in troubled waters, they could only put away their little thoughts. After all, they could not be as calm as Lin Wanli and be careful not to draw fire on themselves.
“Since you’re so well-prepared, I’ll trust you one more time. I’ll come back tomorrow to experience your Europe service standards. I hope AFF can be like you and do what you say.”
“Thank you for your trust. We also welcome all the media friends to supervise us.”
After that, Lin Wanli tied up some loose ends. After photocopying all the information, she handed it to the boy, arranged his dinner, and sent him home.
By the time all of this was done, public opinion on the Internet had already set off a new climax.
Why was Lin Wanli so bold and honest?
Directly admitting that their service was bad…
But the amazing thing was that the consumers really bought it.
In just an hour, the car forums had countless posts discussing the incident at the entrance of Lin Wanli’s 4S shop.
They watched Lin Wanli’s video over and over again, laughing at AFF’s rotten internal management, and looked forward to AFF’s Europe service standards.
This was the day AFF’s presence was the most prominent since it entered the Asian market.
Everyone could not even tell if Lin Wanli was admitting her mistake or advertising for AFF.
However, they had to admit that this woman was powerful.
If a greasy male manager went up and said that they were wrong, the consumers would drown him in their saliva.
“President Lin, our phone and the comments on the forum have exploded.” After Lin Wanli returned to the office, her secretary urgently sent the feedback from the various departments. “At the same time, the head office called.”
“Because I said something wrong.” Lin Wanli chuckled. “Just say that I’m off work. If there’s anything, we’ll talk tomorrow.”
“What if the company wants to hold you accountable?”
“It’s only a matter of time before they hold me accountable. However, they are also waiting for me to clean up this mess. Isn’t that inspector coming tomorrow? Let’s solve it together. I’m tired. I’ll go home first.” Lin Wanli said
ureuy.
“Okay, then. President. Lin, have a good rest.”
Lin Wanli smiled lightly and left the office with her bag.
However, at the entrance of the underground parking lot, she saw Master Xiao’s car.
Her family’s heart ached for her..
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