Chapter 321: Putting The Employees First
Translator: EndleggFantasv Translation Editor: EndlesgFantasy Translation
“Only by doing it personally can we know what’s wrong and how to improve it. If I don’t try it myself, I can only understand the exact situation through the report of the person-in-charge. That guy’s job is to manage the employees under him. They have no obligation and won’t go and experience it personally.”
Yin Xun sighed. It was mainly because this kind of thing had happened many times in her previous world. She had also encountered couriers with bad attitudes. At that time, she was furious.
Since she had become a leader, she naturally could not let this happen. She had to do service-related business from a client’s perspective. Only then would she be able to achieve twice the results with half the effort.
In other words, couriers would also encounter strange customers. If they were pestered, it was very easy to cause trouble. She wanted to set an example and teach the employees how to deal with such problems.
She continued, “As such, I wouldn’t know about the various problems that couriers encounter at work, such as losing items, being late, and being unable to contact customers. There’s also the intensity of their work, the environment, the various difficulties they encounter, and so on. Just like today, if I hadn’t come to experience it, I wouldn’t have known that this delivery vehicle would be so uncomfortable.”
“Without a shade, there’s no shelter from the wind and rain. It’s easy for couriers to fall sick if they work in harsh environments. When the time comes, taking leave will delay their work even more. Therefore, it’s better to solve such problems from the beginning and make small investments to exchange for big returns.”
She was talking about her philosophy of managing the company, At the same time, she was also telling Fang Yao that she was serious about her business and could be considerate in all aspects. That was why Fang Yao believed her.
Fang Yao quietly listened to Yin Xun’s explanation. After a moment of silence, he asked, ‘This is the first time I’ve heard of your philosophy. I’ve never seen any boss do things to such an extent. Ordinary companies have many layers of management. Why do you know so much about this kind of thing? It’s as if…
you’ve been a basic employee before.”
If she did not start from the bottom, how could a rich young lady like Yin Xun think of such a thing? A person’s growth environment determined how a person would deal with problems in the future. When he first met Yin Xun, he had already gotten someone to investigate her background.
Yin Xun had been living abroad since she was very young. Fang Yao had sent someone to ask Yin Xun’s foreign friends about her. Yin Xun lived a good life and never needed to work to earn money.
Ever since she returned to the country, she had started work in a management position and had never been a basic employee. However, Fang Yao was surprised that she had such knowledge.
“That’s right. It’s precisely because I’ve been at the grassroots level that I know how hypocritical some people in charge are. To put it bluntly, these are the things they try to hide.” Yin Xun did not avoid the question at all and replied with a smile.
She was not worried that Fang Yao would notice that something was wrong with her statement. After all, who would expect that she came from another world?
Fang Yao frowned. He did not know if Yin Xun was joking or being serious.
He continued to ask, “But why… do you have to go so far? Even if you don’t come personally, you can still send your assistant or someone you trust. In the end, as long as you give them a higher salary, I believe they will be very willing to help you.”
Yin Xun was not in a hurry to answer. Instead, she asked, “Fang Yao, what do you think is the most important thing for a company to operate well?”
Fang Yao did not answer. Yin Xun had been staring at the road ahead, so she did not know Fang Yao’s current expression.
She did not expect Fang Yao to answer her question at all. So, she continued, “The company is like a pyramid. The boss is at the top of the tower, the management is in the middle, and the grassroots employees are at the bottom of the tower. If the top of the tower is gone, the tower can still exist, but if the bottom of the tower is gone, no matter how strong the pyramid is, it will eventually collapse.
“Therefore, the most important thing is not the boss but the employees. The employees are working for us. Their income is not proportional to their contribution at all. They create luxury cars and villas for us, but they have to pay rent and eat instant noodles. There’s an old saying, ‘If you want the horses to run, let the horses eat their fill first’. Happy employees would be willing to work harder. If we can’t even help them with the most basic of their problems, our employees will become hoodlums.”
There was a forkin the road ahead. The road was very narrow. Yin Xun suddenly turned the steering wheel and the car made a sharp turn.
She was not good at driving this kind of small vehicle. It felt completely different from a four-wheeled car.
Fang Yao was listening attentively when the car suddenly turned a corner. He was caught off guard and his body lurched to the side due to inertia, and he almost bumped into Yin Xun. Fortunately, his hand had been gripping the armrest, so nothing happened..
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